Tuesday, April 12, 2005

HR policies should accommodate all: TODAY

I applaud the need for a non-discriminatory human resources (HR) policy, as reported in "Are employers asking too much?" (April 11).

I feel stereotyping is common when employers make certain assumptions in hiring, such as:

• Singles can work longer hours more often and require shorter notice for last-minute deadlines.

• There should be no change in working hours for fathers as mothers are the primary caregiver to children.

• Mothers take leave often, especially so for those with elderly parents. It would be tough for companies to delegate important responsibilities to mothers due to their unavail- ability.

It is high time our HR policies encourage the understanding that individuals need time for themselves.

This personal time helps to foster stronger family ties, create new relationships and opportunities for self-enrichment or community activities.

Regardless of your marital status, aren't you entitled to time for yourself without worrying that you would be passed over for promotion for not being "accommodating"?

Yvone Wong

Monday, April 11, 2005

Shop for a job

Jobless graduates can expect jobs ranging from accountancy, hospitality and tourism, marketing, engineering and information technology to be available for the choosing at the Malaysia Career and Training Fair (MCTF) 2005.

The fair, to be held at Dewan Geodesic Dome, Penang on April 16 and 17, will see employers like Tesco, Intel, Resorts World Berhad and Samsung holding their recruitment drive.

“We have over 150 employers looking to fill 5,000 positions, from entry to management level,” said organising chairman William Ng.

The fair, which is into its fourth year, is not just an avenue for job seekers but also offers skills training and learning programmes to match jobless graduates with the requirements of prospective employers.

Over 200 courses and training programmes from leading training providers and postgraduate schools such as UPM and KDU Management Development Centre (KMDC) will be featured.

“In today’s competitive employment market, paper qualifications or job experience alone may not be sufficient. Employers want applicants who can multitask and have relevant skills.

“And job applicants must change their mindset of just wanting high salary jobs. They should think about growth opportunities in an organisation,” he added.

The fair, organised by AIC Events Sdn Bhd, will once again see JobStreet.com coming in with its online recruitment portal.

JobStreet.com vice-president (Operations) Suresh Thiru expects the turnout to be good as email about the fair have already been sent to about 800,000 registered members.

According to JobStreet.com statistics, the top five specialisations in demand by employers are marketing/business development, finance (general/cost accounting), clerical/general administration, IT/computer (software) and engineering (mechanical).

MCTF 2005 will be officiated by Human Resources Minister Datuk Dr Fong Chan Onn.

From http://www.onrec.com/

Thursday, April 07, 2005

Parent's Don't Always Know Best About Jobs

Now is the time when college kids who haven't landed jobs yet become increasingly desperate. As they hone their résumés and cover letters, they often turn to their parents for advice.

Parents oblige, with good intentions. But they aren't always the best source of wisdom on these matters. Often, the advice parents give is outdated, irrelevant or just plain lousy.

Even parents with successful careers aren't necessarily expert job hunters. And many parents don't have much experience in hiring or recruiting. So they sometimes pass along the mistaken assumptions they have made over the course of their careers. Or they suggest things that might be appropriate for their own industry or level of seniority but that aren't right for the jobs their kids are pursuing.

"Most of these parents do not have any relevant particular background that would enable them to give decent advice," says Brad Karsh, president of JobBound, a Chicago-based career-counseling service. "I cannot tell you how many times I've heard, 'but my mom told me to put that on my résumé' or 'my dad told me to include that.' "

Mr. Karsh spent 10 years as a recruiter at a big ad agency before founding JobBound. Recently he advised a college senior hoping to land a marketing job upon graduation. Mr. Karsh helped her craft a résumé. A few weeks later, she came back with major revisions to the version Mr. Karsh had suggested. It turned out she had shown it to her dad, who insisted he knew better.

"Every single thing that I had done, her father questioned," Mr. Karsh said. Figuring her dad must be a job-hunting expert to have such strong opinions, he asked, "So, your dad must work in HR or recruiting?" Turns out he didn't. Her dad didn't have any experience in marketing, either, the woman's intended field.

Some of the dad's advice suggested he didn't recognize how competitive the job market is for college students today. The father, for instance, had told the woman to exclude many details of her work experience from her résumé. His logic: This would leave her something to talk about in the interview. Mr. Karsh disagreed. She would hurt her chances of even landing an interview if she omitted such significant information. "Given the fact that one out of 100 people actually get the interview, I don't know that I'd save anything for the interview," he says.

Her father also advised her to keep some of her accomplishments vague, in hopes that the hiring manager might assume her achievements were even better than they were. The woman, for instance, had held a summer job as a magazine-ad salesperson. She had sold 10 ads, which impressed Mr. Karsh. But the woman's dad advised her not to write how many ads she had sold. He figured that if she simply wrote "sold ads," the interviewer might think she had sold dozens.

Mr. Karsh warned that skeptical hiring managers were unlikely to assume the woman had been so wildly successful. "A recruiter is going to assume the worst," he says. Listing the number of ads would reassure interviewers that she had accomplished something.

Peg Hendershot, director of Career Vision, a Glen Ellyn, Ill., career-counseling service, says some parents go a step further than the father of Mr. Karsh's client -- they write their kids' résumés themselves. While this might result in impressive, professional-sounding résumés, the tactic often backfires in interviews.

Sometimes parents exaggerate their children's responsibilities at, say, a summer job. But the kids can't back up these boasts when they discuss their actual job duties. Other times, parents describe supposed achievements in business-buzzword terms that their kids don't understand. When asked to explain these achievements in an interview, the kids don't have a clue. So the interview ends up "a total flop," Ms. Hendershot says.

Marc Karasu, vice president of marketing at Yahoo Inc.'s HotJobs career site, says proud parents sometimes tell their children to list mountains of accomplishments on multipage résumés. Usually, this is inappropriate: Older, more experienced job seekers -- who have longer work histories -- typically can keep their résumés to one or two pages. Mr. Karasu recalls one young woman who was job hunting after taking a year off to travel following college. Her mother encouraged her to list "every pit stop" she had taken on her travels, Mr. Karasu says. The result was an inappropriately exhaustive four-page résumé.

Parents sometimes give bad advice about interviews, too. Mr. Karasu says parents often tell kids, "Just be yourself." But recent college graduates have so little experience interviewing, they need more concrete help. He suggests that parents stage mock interviews with their children so that they can get a sense of what questions they might be asked and how their answers sound. "What might sound good as you rehearse it in your head might not sound good when you say it out loud," he says.

- Erin White
The Wall Street Journal Online

Monday, April 04, 2005

Don't be harsh in passing judgement on less committed workers, says one employer: TODAY

Letter from Gerald Ang Joo Huat I REFER to the comments by Mr Tan Kin Lian, CEO of NTUC Income, on the work ethics of employees (March 26 and 31). I do agree that, as in everything in life, there are black sheep who tarnish the image of committed and responsible employees.

During 1991, just after the Gulf War, while working for an American electronics MNC, I had candidates who:
1) accepted the job but failed to turn up on the first day,
2) started work but tendered their resignation two weeks later, and
3) quit less than a year later.

Mind you, some of them were straight-A university graduates who had been retrenched earlier.

One thing that stood out prominently that year was that, as a result of the excellent job market following the Gulf War, employers were outbidding one other and offering higher salaries which workers with less than three years' work experience found too tempting to resist.

There is not much employers can do when employees choose to leave citing better prospects. As employers, we have to face the reality that workers look forward to expanding their coffers — especially in today's Singapore — in view of the increasing cost of living (especially medical costs) and the aspiration to have a comfortable life.

Having employed long-serving, as well as job-hopping employees for the last 29 years, I have learnt not to be harsh in passing judgement on the less committed ones.

The premise for my magnanimous attitude lies in this comparison: If a CEO of a large company can leave for another job which offers better perks, not to mention an exorbitant salary, what more for those who earn peanuts?

Much as we wish for more committed employees, we must also understand the aims and aspirations of individuals.

Letter from Gerald Ang Joo Huat

Friday, April 01, 2005

No Resource without Humans

You half-expect a little bug-eyed girl named Boo to leap out of the page and sneeze on you.

After all, the internet job search engine shares the same first name as the Disney production. And inspires in you the same irrepressible urge to scrunch up your face and coo to its puerile charm.

But Monster is hardly the giggling adolescent. They are a serious force in the recruiting industry, bagging the Most Innovative Employee Referral Program award at the inaugural ER Excellence Awards 2005. Celebrating the achievements of the top nine corporations and individuals in recruiting, the accolade raises awareness of the significant merits of top-notch Human Resource management.

Back home, the Singapore Human Resource Institute (SHRI) has a similar prize. The Singapore HR Awards 2005 emphasizes the importance of human capital as a key business outcome for our nation. With spatial constraints and a pittance of natural resources – a gross understatement on both counts – the island republic relies on her people.

With the worrying trend of all-time low birth rates, marriage figures et al, the recruiting industry has its work cut out for it. The problem is straightforward enough: You need humans, or there can be no human resource. The solution? Respond to national policy and guidelines: Make like rabbits.

Kudos to the award organisers for recognising the need for excellence in the field of corporate recruiting; follow the example of the crème de la crème of the industry. Meanwhile, keep those kids coming!

Loyalty at work is a two-way street - TODAY

It is not wrong to upgrade one's position, pay

I REFER to the letters, "Ensure training provided to new recruits is not wasted" and "The early resignation penalty is inadequate" by Mr Tan Kin Lian, CEO of NTUC Income (March 26 and 31).

I would say that job-switching is an unavoidable development of the way we conduct our business. NTUC has been constantly telling us that there is no longer an iron rice bowl and we have to constantly update ourselves.

Why should employees not be constantly looking for better opportunities to upgrade their position and pay? If we do not plan for our future ourselves, someone else will. And he, she or it probably would not have our best interests in mind. Should we serve blindly until the day we are made redundant?

Loyalty works both ways. If employers do not demonstrate any loyalty to their employees, then employees too will not demonstrate any loyalty.

Expensive training has basically become just another "benefit" like a bonus payout. A company that uses the "penalty for early resignation" method just suggests that it is unable to retain employees based on positive factors.

Companies should take a good look at themselves and find out why people are leaving before a year is up, before they start blaming "unethical" employees and bring out the big, bad stick.

Letter from Dorian Goh

NTUC's employee policies are generous - TODAY

I REFER to the letter, "Is penalty for early resignation fair?" by Mr Ngiam Shih Tung (March 30) and the response from Mr Tan Kin Lian (March 31).

As a former employee of NTUC Income, I believe the early resignation penalty is fair and equitable. Three years ago, after I was retrenched for the third time, I approached NTUC Income CEO Mr Tan Kin Lian for a specific project assignment. I was hired on a one-year contract, even though I did not have the relevant experience.

In the first month, NTUC Income sponsored me to do a special course which cost a few thousand dollars, even though I was only a contract employee. The experience gained was very enriching although the special project I embarked on did not bear much fruit.

I decided to tender my resignation after six months because I felt I could not contribute positively to the special project.

The parting was done amicably and NTUC Income magnanimously waived the early resignation penalty in my employment contract.

In my 27 years of work experience, I must say I have not come across an employer with such extensive employee-friendly benefits and programmes.

Letter from Roland Ang